Personalized Taxpert® Assistance

Personalized Taxpert Support

Taxes are complicated enough, preparing a tax return or asking tax questions shouldn't be. We at understand this and are committed to bridge the gap from doing your taxes yourself and seeking help from a real person or Taxpert.

Free Tax Assistance

Many of the Taxpert tools are designed to spare you to read the complicated Tax Mumbo Jumbo that was written by the tax agencies, and get the answers by simple asking tax questions that apply to you. Unfortunately, we are living in a world where one has to agree to, or sign documents, that most of us barely understand, like many website user agreements, credit card terms and conditions, rental applications, or lease contracts. This is just like the tax code which was written by a large number of dedicated tax professionals over many years, making it difficult for single taxpayers - who are mostly not tax geeks - to understand or to keep up with.

Regardless on whether you are contacting a Taxpert® from a page on the site, from our tax app, or a tax calculator tool, all your questions will be stored on your Personal Support Page for you to access and review over time. In most cases, you will also be working with the same Taxpert® who is familiar with your personal tax situation so you don't have to explain or ask the same question over and over again.

See more information on personalized tax support on Create a free page for yourself without entering any sensitive information. However, you will receive more accurate support with a free account. Work together with a Taxpert® who will have a better understanding of your tax situation based on your account. Personal Tax Support Page
Create, Access Your Support Page
Support Page View
Below is an overview of a Personal Support Page.
Support History
In the center is the Tax Support History by date.
Attach File, Screenshot
Below each new question, you can attach a new file or screenshot from a desktop, mobile device, e.g. phone, tablet etc.
The name and profile of your personal Taxpert® is listed on the left.
Taxpert Gifts, Promos
Click below the gift box in the upper right to receive your personal promo code or gift code.
Support ID
You have your own unique Taxpert Support ID.
Personal, Contact Information
Edit or update your email address, name, or phone number.
Set your contact preferences for emails and two-step authentication.
Chat by invitation via your personal support page.
Page Comments
Comments you leave on pages will be integrated with your personal support page.
IT = Income Taxes: Rate your personal support reply and overall experience.
A list of online contact options and phone numbers at the IRS.

Personal Support Page

Above is an image of a personal tax support page and all it's associated features.

What Other Users Are Saying

We invite you to simply start a free Personal Support page and ask any tax questions before you even start a tax return. When you prepare and e-File as Do-IT-Yourself you will be redirected from Taxpert to Taxpert and are the same organization.


Personal Support Page

Get Taxesfaction at as Do-IT-Yourself Preparer!


"Straight and to the point software is a much more pleasurable experience than turbo tax. Thank you!!."

Sandra in TX
New user in 2021

"I've been dreading this but you made it so painlessly easy that I wish I would have done this sooner. Thank you so much for the step by step guide to help me file my taxes."

Gloria in NJ
New user in 2021

"Thanks guys ive been putting this one off for a while because other sites was so confusing i was scared i was going to do it wrong but my taxes was no sweat and im so glad i chose them to help me."

Robert in CA
First time user

"This was the first time that I have ever filed by myself. But the help provided here on this platform is simply amazing helping me every state of the way to the end efficiently. Thank you kindly. Very happy customer. This service is worth every penny which is priceless. I highly recommend this service to others."

Ed in CA
First time user