Your Communication Preferences

Your Email Address

Your email address is critical to communicate vital tax return-related information while you prepare and taxpert^® your taxes. In addition, it's important to receive premium, free, and instant taxpert.com Taxpert^® support.
How to update your taxpert.com email address: Sign in to your account, click on My Account, and add your new email address.

Email Spam Setting

How many times have you found important emails addressed to you in your email spam box? Emails or internet service providers many times don't get it right when trying to identify what is spam and what is not.
In order for taxpert.com emails not to land in your spam folder, add the following email to your whitelist or non-spam list: support@taxpert.com. See more details on preventing emails from going to your spam folder.

Email Types

We don't do to others what we don't want to have done to ourselves. As such, we will not share your email with third parties, nor will we send you unwanted informational communications once you set your preferences. However, we are compelled in your own self-interest to send you transactional communications. Learn below on what the difference is.

Transactional Emails

A transactional email is part of a critical transaction, such as a tax return, tax calculator or support case. Each step your tax return takes (e-Filed, accepted or rejected by the IRS, tax refund status, tax payment information), you as the originator needs to stay informed on potentially important steps you may have to take to complete the started transaction. Learn more in the section below about the unsubscribe policy for transactional communications.

An informational email is to inform you about important tax changes, new tax services or new tax return tools that might impact your own taxes immediately or in the future.
For example, if the IRS releases a new tax withholding form, we think it's important to inform you about this change, but also to assist you in preparing a new W-4 or withholding form. taxpert.com does not share your email or phone number with third parties or other service providers, thus all informational emails you receive are only from taxpert.com. Throughout a calendar year, you might receive three to five informational emails.
One or two of these emails might include taxpert.com-only promo codes that would reduce or eliminate any tax return preparation fees you might have to pay on taxpert.com. By default, you are set up to receive informational emails. At any time, you can unsubscribe from information emails via the link on the left.